p111 Privacy Policy – How We Handle Your Personal Data

1. Introduction and Scope

This Privacy Policy ("Policy") applies to all personal data collected and processed by p111 in connection with the operation of its online gambling and sports betting platform, accessible at p111.one ("the Platform"). It covers all services offered by p111, including cricket betting, live casino, slots, and crash games, as well as any interaction you have with our customer support team.

By registering an account or using any service on p111, you acknowledge that you have read and understood this Policy, and you consent to the collection, use, and disclosure of your personal data in the manner described herein. This Policy should be read alongside the p111 Terms & Conditions.

2. Data Controller

p111 acts as the data controller in respect of the personal data you provide when using the platform. As data controller, p111 determines the purposes and means of processing your personal data. If you have any questions about how p111 handles your data, please contact us via live chat or at [email protected].

3. Personal Data We Collect

3.1 Registration and Account Data

When you create a p111 account, we collect the information you provide during registration, which may include:

• Full name as it appears on your identity document
• Date of birth (to verify that you are 18 years of age or older)
• Mobile phone number (Pakistani mobile number, used for OTP and account communications)
• City of residence (e.g. Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad)
• Username and encrypted password
• Email address (if provided voluntarily)

3.2 Identity Verification (KYC) Data

In compliance with our anti-money laundering and player protection obligations, p111 may request the following documents:

• Copy of Pakistani CNIC (Computerised National Identity Card) or passport
• Proof of address (utility bill, bank statement, or similar document not older than three months)
• Payment method verification documents where required

3.3 Financial Transaction Data

p111 records all deposits, withdrawals, and bet settlements associated with your account. This includes transaction amounts in PKR, payment method identifiers (e.g. JazzCash account suffix, last four digits of card), timestamps, and transaction reference numbers. Full payment card details are never stored by p111 — card processing is handled by certified payment gateways.

3.4 Technical and Usage Data

When you access p111, our systems automatically collect certain technical data, including:

• IP address and approximate geolocation derived from it
• Device type, operating system, and browser version
• Session duration, pages visited, and features interacted with
• Betting and gaming activity logs

3.5 Communications Data

Records of communications between you and the p111 support team, including live chat transcripts and any written correspondence submitted via the platform, are retained for quality assurance and dispute resolution purposes.

4. How We Collect Your Data

p111 collects personal data through the following channels:

• Direct input: Information you enter into registration forms, KYC submission screens, and support chat windows.
• Automated technical collection: Server logs, session cookies, and platform analytics systems capture usage and device data automatically when you interact with p111.
• Payment processors: Transaction confirmation data is shared with p111 by your chosen payment provider (e.g. JazzCash, Easypaisa, HBL) when you initiate a deposit or withdrawal.
• Third-party verification services: In some cases p111 may use a third-party KYC or identity verification provider to validate the documents you submit.

5. Purposes and Legal Basis for Processing

p111 processes your personal data for the following purposes and on the corresponding legal bases:

• Account creation and service delivery — necessary to perform the contract between you and p111.
• Age and identity verification (KYC) — legal obligation under applicable anti-money laundering and player protection requirements.
• Payment processing — necessary to perform the contract and comply with financial record-keeping obligations.
• Fraud prevention and platform security — legitimate interest of p111 and its players to maintain a safe and fair betting environment.
• Responsible gaming monitoring — legal obligation and legitimate interest in player welfare; p111 may use account activity data to identify at-risk behaviour and offer support tools.
• Customer support — legitimate interest in resolving disputes and improving service quality.
• Marketing communications — only with your prior opt-in consent; you may withdraw this consent at any time.
• Platform improvement and analytics — legitimate interest in understanding how the platform is used in order to improve features and performance.

6. Sharing of Personal Data

p111 does not sell, rent, or trade your personal data. We may share your data with the following categories of parties, strictly for the purposes described in this Policy:

• Payment processors and banking partners — JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and card networks receive the minimum data necessary to process your transaction.
• KYC and identity verification providers — third-party services that assist in verifying documents submitted during account verification.
• Game content providers — where you play games hosted by third-party providers such as Pragmatic Play or Evolution Gaming, your session data is transmitted to those providers to operate the game.
• Legal and regulatory authorities — p111 will disclose personal data to law enforcement or regulatory authorities when required to do so by law, court order, or in connection with the investigation of suspected fraud or financial crime.
• Professional advisors — lawyers, auditors, and insurers acting for p111 under obligations of professional confidentiality.

All third parties with whom p111 shares data are required to handle it securely and in accordance with applicable data protection principles. p111 does not authorise any third party to use your data for their own marketing purposes.

7. Data Retention

p111 retains your personal data for as long as your account is active and for a minimum period thereafter as required by applicable law and our operational obligations. Financial transaction records are typically retained for a minimum of five years in accordance with anti-money laundering regulations. KYC documents are retained for the duration of the account relationship and for at least five years following account closure. Technical usage logs may be retained for up to two years. Where data is no longer required for any lawful purpose, p111 will delete or anonymise it securely.

8. Security Measures

p111 employs a range of technical and organisational security measures to protect your personal data, including:

• TLS/SSL encryption for all data transmitted between your device and p111 servers
• Encrypted storage of passwords using industry-standard hashing algorithms
• Role-based access controls limiting internal access to personal data to authorised personnel only
• Regular security assessments and vulnerability testing of the platform infrastructure
• SMS OTP two-factor authentication for sensitive account actions

While p111 takes all reasonable steps to protect your data, no method of transmission or storage over the internet is completely secure. You are also responsible for keeping your login credentials confidential.

9. Cookies and Tracking Technologies

p111 uses cookies and similar technologies to operate the platform and improve user experience. The categories of cookies used include:

• Essential cookies — required for the platform to function, including session management, login state, and security tokens. These cannot be disabled without breaking core functionality.
• Performance and analytics cookies — used to understand how users interact with p111, which pages are visited most, and where errors occur. Data collected is aggregated and not linked to individual identities.
• Preference cookies — store user preferences such as language settings and display options.

p111 does not use third-party advertising or cross-site tracking cookies. You may manage cookie settings through your browser; however, disabling essential cookies will impair your ability to use the platform.

10. Your Rights

Subject to applicable law, you have the following rights in relation to your personal data held by p111:

• Right of access — you may request a copy of the personal data p111 holds about you.
• Right to rectification — you may request correction of inaccurate or incomplete data.
• Right to erasure — you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to restriction of processing — you may request that p111 restrict the processing of your data in certain circumstances.
• Right to object — you may object to processing carried out on the basis of legitimate interests, including profiling for responsible gaming purposes.
• Right to withdraw consent — where processing is based on your consent (e.g. marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact p111 support via live chat or email at [email protected]. p111 will respond to verified requests within a reasonable timeframe and in any event within thirty (30) days.

11. Children's Privacy

p111 is strictly an adults-only platform intended for users aged 18 years and above. p111 does not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has registered an account or submitted personal data, we will immediately suspend the account and delete the associated data. If you believe a minor has accessed p111, please notify us immediately via live chat.

12. Third-Party Links

The p111 platform does not contain links to external third-party websites. All navigation within p111 remains on the p111.one domain. In the event that third-party game content is displayed within the platform, those providers operate their own privacy practices in relation to session data, which are governed by their respective agreements with p111 and applicable data protection law.

13. Changes to This Policy

p111 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. The "Last updated" date at the top of this page reflects the most recent revision. Where changes are material, p111 will notify registered users via the platform or their registered mobile number. Your continued use of p111 following the effective date of any update constitutes acceptance of the revised Policy.

14. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the p111 privacy team via:

• Live Chat — available 24/7 within the p111 platform
• Email: [email protected] (correspondence only; no account actions can be processed by email)

p111 is committed to resolving privacy-related concerns promptly and transparently. If you are dissatisfied with our response, you have the right to raise the matter with the relevant data protection authority in your jurisdiction.